Terms and Conditions

Please read and agree with the Terms and Conditions for ordering with the Silk Bureau Ltd.

Once submitted an order is considered by the The Silk Bureau Ltd to be a binding agreement between yourself and The Silk Bureau Ltd. Therefore, your order will be processed according to the content of this form. Subsequent amendments to the artwork or instructions will not be possible once your Order has been sent.

If you have any concerns or questions about our Terms and Conditions please contact us at info@silkbureau.co.uk

Artwork
We cannot be held responsible for any faults with the artwork you have submitted. It is the client’s responsibility to supply print ready artwork. Please make sure your patterns repeat correctly.

By submitting artwork for print you are confirming that you are the creator and/or have copyright permission for it’s use. The Silk Bureau reserve the right to refuse to print images that are considered by us to be; unlawful, harmful, threatening, abusive, vulgar, harassing, defamatory, obscene, pornographic, indecent, inflammatory, libelous, hateful, or racially, ethnically or otherwise objectionable.
Print specifications for artwork.

  1.        Flattened Image
  2.        RGB – color mode
  3.        8 bit
  4.        180dpi – resolution (min.) 300dpi (max.)
  5.        TIFF – file fomat (TIFF options – Image compression > None, Pixel order > interleaved, BYTE order > Macintosh
  6.        Clearly named. Please use your name in the title to avoid confusion, e.g. ‘Susan Brown 1’ or ‘Susan Brown May 15-1’.

Fabric

Any irregularities and variations in the weave of the fabrics are in no way to be considered as defects. They are a characteristic of the natural fibre.

The shade of the fabric may vary from roll to roll and is a circumstance beyond our control, so please ensure you order enough fabric to meet your needs.

The Silk Bureau Ltd will always endeavor to provide printed fabrics of the highest quality but cannot be held responsible for any quality issues arising from the unsuitability of fabrics selected by the client with certain artwork design types.

Digital printing is best suited to multi patterned, multi coloured designs. In large areas of block colour or white, there is both a risk of ink spots during printing, lining or ‘mark back’ onto the plain areas during the processing stage.

Shrinkage

It is important to allow for shrinkage. Shrinkage can be up to 10% on most fabrics, however for stretch fabrics it can be up to 20%. Short runs shrink more than longer runs pro rata; however this is not a precise science. Shrinkage can vary from one batch of fabric to another.

Colour Accuracy

The Silk Bureau will endeavour to ensure there is minimal colour variation between batches of printing, however there are circumstances beyond our control that may cause differences when reordering.

There may be some colour variation between batches of printing due to the natural characteristics of the materials used.

The Silk Bureau strives to keep technical equipment as current as possible in order to provide the best printing quality in the digital textile sector. This requires us to embrace software and machinery development. It may happen that due to the evolving nature of technology, changes in the colour hues over time are inevitable and unavoidable. We cannot be held responsible for amendments or changes introduced by third party suppliers of dyes, chemistry or technology that are imposed on us and are therefore out of our control. Please be advised that this may affect any repeat print requests over a period of time.

The Silk Bureau does not offer colour matching as a service. It is advisable to carry out testing before placing an order in order to have a more accurate indication of how the final print will look.

Quality control.

On receipt, please examine the fabrics carefully before proceeding with any cutting or useage. Direct or indirect claims for any reason whatsoever will not be accepted once the customer, or any party acting upon their instructions, has cut, or processed the fabric in any way.

Claims for any alleged defects, or shortages must be made in writing within seven days of delivery of the fabric.

Payment

Our Invoicing department will contact you when payment is required, either by telephone or email.

There are 5 costs involved in digital printing.

  1.        Bureau time (Comprises of opening files, formatting designs, tidying up and preparing images for print)
  2.        Print price
  3.        Fabric price
  4.        Post and packaging
  5.        VAT

Please see our latest price list for details of these costs.

  • Invoicing
    • Designers – Payment is required in full prior to dispatch of fabric.
    • International – Payment is required prior to printing.
    • Students – Payment is required prior to printing.

Website:

The information contained in this website is for general information purposes only. It is subject to change without notice. The information is provided by The Silk Bureau Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website and the services offered by The Silk Bureau Limited.

Through this website you are able to link to other websites which are not under the control of The Silk Bureau Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, The Silk BureauLimited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

This website and its content is copyright of The Silk Bureau Limited – © The Silk Bureau Limited 2017. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.