terms and conditions

Please read and agree with the Terms and Conditions before ordering with The Silk Bureau Ltd.

If you have any concerns or questions about our Terms and Conditions please contact us at info@silkbureau.co.uk

This page tells you the Terms and Conditions of our services detailed on www.silkbureau.co.uk (our website) 

These Terms and Conditions apply when you (the customer) submit an order either via our website, email, letter, telephone or any other form of communication. By submitting an order you are agreeing to these Terms and Conditions. 

Once submitted, an order is considered by The Silk Bureau Ltd to be a binding agreement between yourself and The Silk Bureau Ltd. Therefore, your order will be processed according to the content of this form. Subsequent amendments to the artwork or instructions will not be possible once your order has been sent.

Artwork
We cannot be held responsible for any faults with the artwork you have submitted. It is the customer’s responsibility to supply print-ready artwork. Please make sure your patterns repeat correctly.

By submitting artwork for print you are confirming that you are the creator and/or have copyright permission for its use. The Silk Bureau reserves the right to refuse to print images that are considered by us to be; unlawful, harmful, threatening, abusive, vulgar, harassing, defamatory, obscene, pornographic, indecent, inflammatory, libellous, hateful, or racially, ethnically or otherwise objectionable.
Print specifications for artwork:

  1.        Flattened Image
  2.        RGB – colour mode
  3.        8 bit
  4.        Resolution of between 180dpi – resolution (minimum) 300dpi (maximum)
  5.        TIFF – file format. Use the following TIFF options: Image compression – None; Pixel order – interleaved; BYTE order – Macintosh
  6.        Clearly named. Please use your name in the title to avoid confusion, e.g. ‘Susan Brown 1’ or ‘Susan Brown May 15-1’.

Artwork Disclaimer

Digital fabric printing is best suited to multi-coloured, multi-patterned designs. Leaving large amounts of white space or block colour in your images greatly increases the risk of marks being apparent in these areas. There is both a risk of ink spots during printing, or ‘mark back’ onto any large flat areas of colour during the processing stage.

Additionally, large areas of graduated colour, including areas of close contrast, may not be fully reproduced by our printers. However, any merging ombre and close contrasted colours will be printed onto the fabric as best as technically possible and within the achievable colour gamut of our specialist software.

If you still wish to proceed with printing these files, it will be at your own risk and we will require confirmation of your understanding that we will be unable to offer any reprints should any of the above issues occur.

Please feel free to contact us if you require further clarification.

Fabric

Any irregularities and variations in the weave of the fabrics are in no way to be considered as defects. They are a characteristic of the natural fibre.

The shade of the fabric may vary from roll to roll and is a circumstance beyond our control, so please ensure you order enough fabric to meet your needs.

The Silk Bureau Ltd will always endeavour to provide printed fabrics of the highest quality but cannot be held responsible for any quality issues arising from the unsuitability of fabrics selected by the customer with certain artwork design types.

Fabric for curtains and blinds

Due to the lightfastness ratings of the dyes we use, it is not recommended to order printing on natural fabrics intended for curtain and blind use. Fading from sunlight is inevitable. Consider choosing a polyester fabric as an alternative. As they use different dyes and printing methods, the results have more longevity.

Shrinkage

It is important to allow for shrinkage. Shrinkage can be up to 10% on most fabrics, however for stretch fabrics it can be up to 20%. Short runs shrink more than longer runs pro rata; however this is not a precise science. Shrinkage can vary from one batch of fabric to another.

Colour accuracy

The Silk Bureau will endeavour to ensure there is minimal colour variation between batches of printing, however there are circumstances beyond our control that may cause differences when reordering.

There may be some colour variation between batches of printing due to the natural characteristics of the materials used.

The Silk Bureau strives to keep technical equipment as current as possible in order to provide the best printing quality in the digital textile sector. This requires us to embrace software and machinery development. It may happen that due to the evolving nature of technology, changes in the colour hues over time are inevitable and unavoidable. We cannot be held responsible for amendments or changes introduced by third party suppliers of dyes, chemistry or technology that are imposed on us and are therefore out of our control. Please be advised that this may affect any repeat print requests over a period of time.

The Silk Bureau does not offer colour matching as a service. It is advisable to carry out testing (strike-off/sampling) before placing an order to have a more accurate indication of how the final print will look.

Quality control

On receipt, please examine the fabrics carefully before proceeding with any cutting or usage. Direct or indirect claims for any reason whatsoever will not be accepted once the customer, or any party acting upon their instructions, has cut, or processed the fabric in any way.

Claims for any alleged defects, or shortages, must be made in writing within seven days of delivery of the fabric.

Payment

Our Invoicing department will contact you when payment is required, either by telephone or email.

There are 5 costs involved in digital printing.

  1.        Bureau time this includes opening files, formatting designs, tidying up and preparing images for print)
  2.        Print price
  3.        Fabric price
  4.        Postage and packaging
  5.        VAT.

Please see our latest price list for details of these costs.

  • Invoicing

    • Designers – payment is required in full prior to dispatch of fabric.
    • International – payment is required prior to printing.
    • Students – payment is required prior to printing.

Website

The information contained in this website is for general information purposes only. It is subject to change without notice. The information is provided by The Silk Bureau Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website and the services offered by The Silk Bureau Limited. 

Through this website you are able to link to other websites which are not under the control of The Silk Bureau Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, The Silk Bureau Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

This website and its content is copyright of The Silk Bureau Limited – © The Silk Bureau Limited 2021. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Printing Scarves

Shrinkage

The processes involved in digital textile printing causes the original fabric to shrink. If you are printing scarves, the size of the finished product will be important to you. For example, if you have square artwork, you will be expecting your finished scarf to be square!

To get the printed fabric closer to the size you need, all fabric intended for scarves must go through an extra step to reshape it. Please allow extra time on your deadlines to allow for this process. 

Let us introduce you to the …

Stenter

The stenter is an enormous piece of machinery that has many uses, including coating our fabrics and reshaping scarf orders.

After travelling through a solution to soften the fabric, it then passes over a flat bed, gripped on the selvedge edges to pull it back into shape. 

It’s a long and precise process that needs to be carefully monitored.

Shrinkage Disclaimer

If you have selected to use our hemming service, we will check the stentered fabric for you before we begin to finish your scarves. If you are not using our service, it’s up to you to check the size BEFORE you cut out the individual scarves from the fabric length. We cannot re-size after your scarves have been cut out.