privacy policy

1.  PRIVACY POLICY

Our privacy policy describes how The Silk Bureau Ltd protects and makes use of the information you give to us when you visit our website and to our on-line customers. The information that you provide to us will only be used in the ways described in this privacy policy.

This website privacy policy was updated on 2nd May 2018. There will be occasions when this is updated. The updated version will be available on this page.

If you have any questions regarding our Privacy Policy, please contact us by email: info@silkbureau.co.ukor write to us: The Silk Bureau Ltd. Enterprise Way. Vale Park. Evesham. Worcestershire. WR11 1GS

A.   Data Gathered

a.     If you provide us with personal information by emailing, telephoning, writing to us or by placing an order with us we will collect and store that information. We ask you for personal information such as

i.     Email,

ii.     Name,

iii.     Phone Number,

iv.     Postal address, including Postcode (Invoicing)

v.     Postal address, including Postcode (Delivery)

b.     We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.

c.      Our data storage is captured with;

i.     Mailpoet, to capture and store your email.

ii.      Our ftp facility, when placing an order on-line.

iii.     Direct written consent

d.     On-line Data is captured through a secure connection (https)

e.     Internet technologies like ‘cookies’ (small text files placed on your device) capture information, such as your preferences. You are able to control these using tools in the settings of your computer.

f.      Visiting our Website captures analytical information such as

i.      IP address

ii.     Type of operating system

iii.     Web browser

iv.     Activities on our Website, such as the pages you visit

 
B.   Data Use

a.     We use this Data to provide you with details of our service, areas of related interest and products for example to

i.     Send you our Newsletter – only if subscribed to via our website.

ii.     Notify you of our Special Offers

iii.     Make Announcements affecting our services.

iv.      To contact you in response to your enquiry

v.      To contact you for market research on the Silk Bureau Ltd.

vi.     For our Internal records

 

b.     We also collect information to understand how visitors use our website and to present appropriate information to inform you of our products and services. In accordance with Google Analytics our data retention period is 26 months.

c.      Your personal data is stored on our network servers with access limited to authorized users only through security barriers and anti-virus software.

d.    We store your personal information on our webservers for the on-going operation of your orders.

e.    Website traffic is monitored via Wordfence and collects IP addresses that are saved for the duration of one month.

f.     When unsubscribing from our email/Newsletter your data will be deleted from the Subscribers database.

g.    Once data is no longer needed, we will delete it.

i.     Artwork is deleted at the start of each calendar year, 12 months from placing order.

ii.     Personal Data will be stored on our internal server for accounting and record keeping purposes in line with HMRC policies. With limited authorised access only permitted.

C.    Consent

a.    Consent is gained by submitting a request for our Newsletter on the company’s website or by personal email request.

b.    Consent is gained by written form such as; email, letter, completed form.

c.     Consent is gained by placing an order through our website ftp facilities.

i.      NB: By placing an order through our website, you will not be subscribed to our Newsletter.

D.   Record Keeping

a.    Our IT developer stores and maintains data via secure access to our network server.

b.    You are welcome to opt-out at any time.

i.     Unsubscribe from our email/Newsletter via the link

ii.     Send a personal email requesting to opt-out of receiving further communication from The Silk Bureau Limited.

2.  DATA BREACH PROCEDURES

a.    Procedures are in place to detect, report and investigate any threat to our on-line services (website firewall and anti-virus) and collected data via Sophos, through our IT developer.

b.    Should breached data include Customers data those Customers will be informed via email and take reasonable steps to minimise harm and secure Customer Personal Data.

c.     Notification of or response to a data breach will not be construed as an acknowledgement of any fault or liability by The Silk Bureau Ltd.

3.  THIRD PARTY LINKS

a.    There are links to external websites on our website. We have no control on the content of websites outside the wwwsilkbureau.co.uk domain and are not responsible for protection and privacy on these websites.

4.  THIRD PARTY PROVIDER

a.    The Silk Bureau Limited work with Charlton Networks IT Services. http://www.charltonnetworks.co.uk/